On a typical day I answer over a hundred phone calls, it’s my job to get the details and direct you to the correct admin staff, doctor or receptionist. My name is Yolandi Visser and I am the voice behind Tygerberg Animal Hospital.
I didn’t start off at TAH in this position. I originally started at Graanendal vetshop and worked my way to front desk reception as a relief worker. TAH is definitely a dream working environment in my opinion, which is why I jumped at the chance of a permanent
position as switchboard operator.
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This has been one of the best decisions I have made so far – other than adopting my dog Roxy, who is a chow cross shar-pei. Some say she is a force to be reckoned with, but to me she is an angel. I see her as such an inspiration, she was a traumatised rescue puppy who now shows love, loyalty and forgiveness. There is a lesson to be learnt from the creatures we share our lives with.
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The best part of my day is when a client phones TAH in distress and I can be their comfort, knowing that they have been uplifted by a happy voice. This makes my job all the more worthwhile. On my days off you will find me in a comfortable spot somewhere in nature reading or watching a movie.
Hope to hear from you soon.